Shipping & Returns

We really want you to love and wear what you buy and not be "stuck" with it. Anything you buy online can be returned or exchanged within two weeks, as long as the garment has not been worn, and the tags are intact on the garment. The only exception is sale items - these can be exchanged but not returned.

For domestic shipments, we bear the return shipping costs if the order is over INR 1500. If it's less than that, we charge a fee of INR 70.

For international shipments, we do not bear the shipping costs. 

We’ve put together our information on returns and exchanges in the form of questions and answers so you can find what you’re looking for easily. And if you still don’t know what to do, send us an email

Are there any criteria for returns and exchanges?

Yes, there are a few.

  • Any product that you wish to return or exchange must be done within 14 days from the date you receive the order.
  • Please make sure that the piece is returned to us in the condition in which you received it with the tags still on. We do not accept returned garments if the tags are cut off.
  • Use the return form to help us understand why you are returning the product.
  • If you wish to exchange a garment for another size in the same style, send us an email right away so that we can keep that piece aside for you.
  • Washed, used or ironed garments cannot be returned or exchanged.
  • Sale items can be exchanged but not returned for a refund. 

Our office address for returns and exchanges: 

Brass Tacks

"Alpha Daffodil", Flat C, No. 38,
3rd Main Road, AGS Colony, 
Kottivakkam, Chennai 600041
Ph: (044) 4335-7323

www.brasstacks.co.in
service@brasstacksmadras.com

Who bears the postal charges for the goods returned?

For domestic shipments, we do. Fill out the return and exchange forms, and send us an email. We'll have our courier partner pick up the pieces from you at a time that is convenient to you. Unfortunately, our pick up service does not extend outside Indian borders. At the moment, we do not cover the expense for international returns. 

The product I received has a fault. What do I do?

We do have a rigorous quality control department but it’s possible that on rare occasions we’re prone to human error. In that case, all you need to do is just send the piece back (labels intact) within 14 days from the date of receiving the order and we will send you a replacement. Be sure to send us an email as well so we can keep a fresh piece ready for you right away.